Terms and Conditions
Effective Date: February 22, 2024
Welcome to DigitalCabinet, a service provided by Aretetic Solutions, LLC. (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our products and services, including any software platforms, subscription-based services, data services, and related consulting or technical support offerings.
By accessing or using our services, making a payment, or entering into a contract with us, you (“you” or “Client”) agree to be bound by these Terms.
1. Scope of Services
Our offerings include, but are not limited to:
Patient registry infrastructure and management tools
Survey and data collection systems
Electronic consent (eConsent) workflows
File upload and storage systems
AI-enabled dynamic survey tools
Backend analytics and data science support
Customized front-end deployments
Protocol submission support and project-specific consultation Services
All services are defined and governed by a written contract or subscription agreement between the Client and Aretetic Solutions, LLC.
2. Subscription and Payment Terms
All subscription services are billed in advance on a monthly, quarterly, or annual basis, as determined in your signed agreement or selected billing option. Payments are processed securely via Stripe. All payments are non-refundable once processed.
3. Discounts and Membership Offers
Clients who are members of PEER receive a 16% discount on all standard DigitalCabinet services. PEER membership is billed separately and managed by Genetic Alliance.
4. Late Payment Policy
Payment is due upon receipt of invoice unless otherwise stated. A late fee of 1.5% per month may be applied to any unpaid balance beyond 30 days of the invoice date.
5. Cancellation Policy
Clients may cancel subscription services by providing written notice. Cancellations become effective at the end of the current billing period. No refunds or prorated credits will be issued.
6. Refund Policy
All sales and service payments are final and non-refundable. This includes subscription fees, project fees, retainers, and development work.
7. Chargebacks and Dispute Resolution
Before initiating any chargeback, you agree to contact us directly to resolve the issue. Filing a chargeback in violation of these Terms may result in service termination and additional fees.
8. Data Privacy and Security
We comply with HIPAA, GDPR, and CCPA. Your data is protected through encryption and secure access protocols. You retain ownership of your data; we act as a secure custodian per your agreement.
9. Intellectual Property
Unless otherwise agreed, all technology and infrastructure developed by Aretetic remains our intellectual property. Clients receive a non-exclusive license during their agreement term.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page. Contracted clients remain under their signed agreement terms unless amended.
11. Contact Information
Aretetic, Inc.
12606 Wildcat Canyon Rd. Lakeside, CA 92040
📧 Info@DigitalCabinet.org
📞 +1 (858) 215-1822